Why Public Libraries Matter: And How They Can Do More

I have often thought that nothing would do more extensive good at small expense than the establishment of a small circulating library in every county, to consist of a few well-chosen books, to be lent to the people of the country under regulations as would secure their safe return in due time.

Thomas Jefferson – letter to John Wyche, 1809.

From one standpoint, public libraries seem like a small thorn in the side of embattled publishers.   They account for a small percentage of book sales, but bleed off more sales by lending bestsellers promiscuously.  Publishers, anxious to discover the next Fifty Shades or Hunger Games have little time for their nattering and would prefer that the current fight over eBook pricing quietly disappeared.

But there is another side to public libraries in America: they are dynamic, versatile community centers.  They welcomed more than 1.59 billion visitors in 2009 and lent books 2.4 billion times – more than 8 times for each citizen.  More than half of young adults and seniors living in poverty in the United States used public libraries to access the Internet.  They used this access, among other purposes to “find work, apply to college, secure government benefits, and learn about critical medical treatments” For all this, public libraries cost just $42 per citizen each year to maintain.

The growth of electronic reading holds significant opportunities and threats for both public libraries and publishers.  This is no small affair: new researchfrom the Pew Research Center shows that a third of Americans now own eBook readers or tablet devices, and Amazon sells more eBooks than print books.

Big six publishers limit public libraries’ access to eBooks at their own peril.  They fail to see that public libraries are an integral part of the fragile ecosystem of reading in America.  Without libraries to encourage new readers, foster book groups and promote communities of reading, publishers will find fewer readers for their biggest titles, and readers will have more difficulty discovering works not on the bestseller list.

Public libraries for their part have been slow to react to the dramatic changes in publishing and reading that threaten their ability to fulfill their core mission of promoting reading.  By focusing too heavily on giving patrons access to bestsellers and popular movies, libraries risk missing the significant opportunity afforded by the explosion in the number of new books published each year.

This article is the second in a two-part series on libraries and their role in the marketing and readership of books.  The first part focused on the current dispute between libraries and publishers.  This article details the opportunities and obstacles for libraries in a changed world of publishing and reading.

Why Publishers Underestimate Libraries

Large publishers claim to embrace libraries, and they certainly have well-informed executives who do: just listen to Skip Dye, the VP of Academic and Library Sales and Marketing for Random House:

We see that the libraries have an important role for us.  Libraries have a great influence.  They go through the whole family and create a great sense of community through books.  We’ve always thought that our role is to help the influencers influence.

The actions of the big six publishers tell a different story, however.  Indeed, Random House itself increased the price of many bestsellers in eBook format – some to $84 or more.  As a group, large publisher are wary of libraries, or at best ambivalent.

Publishers have some justification for their viewpoint.  In 2009, public libraries accounted for just 1.3% of total book sales, down from 4.3% in 1989.  Moreover, Pew research suggests that a third of library eBook patrons might have bought the books they are borrowing had they been unable to find it at the library.  This almost certainly exaggerates the actual cannibalization of book sales by libraries (consumer marketers know that self reported purchase intent notoriously overstates actual purchase behavior), but cannibalization does occur.

With this understanding, it’s clear why large publishers might be ambivalent towards libraries.  This narrow of view of public libraries misses an important dynamic, however.  Like the humble starfish that preserves entire marine ecosystems by eating mussels, the American public library is the keystone species in the ecosystem of reading.  Without public libraries to promote the culture of reading and build communities of interconnected readers, publishers would face a diminished market for their titles.  Indeed, the fact that reading remains a vibrant part of American cultural life is somewhat startling in the face of the competition for consumers’ attention: movies, video games, television, online shopping, browsing and social networking.

Moreover, large publishers face a world that is changing in ways that will make public libraries ever more important to them.  The power of big publishers is threatened by Amazon, which depresses margins and promotes self-published authors who routinely underprice the market.  At the same time, the number of bookstores is declining – there were 10,800 in 2012 versus 12,363 in 1997.   This makes it harder for publishers to develop new authors and new genres.   Libraries can help with this – if only they would.

Libraries Need To Rethink Their Acquisitions Strategy

Find out what they like, and how they like it, and let him have it just that way.  Give them what they want, and when they want it, without a single word to say

                                                                         Thomas “Fats” Waller

Public libraries risk missing the opportunities of an important trend: the explosion of published books.  Back in 1950, there were just 11,022 titles published.  In 2010, 328,259 titles were brought to market.

According to the Public Library Inquiry, libraries serving populations of 100,000 or more purchased an average 48,000 books in 1948 – enough to buy over 4 copies of every one of the 11,000 titles published in that year.

Steve Coffman, Library Support Services, Inc. (quoted from a forthcoming article Coffman provided to me)

By 2010, however, the situation had dramatically changed.  In 2010, there were over 300,000 titles published, but the average library could buy only 21,000 of them.

Public libraries are still pursuing an acquisitions philosophy that is guided by a reality from the 1950’s.   When libraries could buy everything, individual libraries could curate the entire opus of the publishing industry and help consumers get what they wanted.  The need for libraries to discover new books was minimal, because everyone knew what the new books were, and publications like The Library Journal and Publisher’s Weeklycould review most of the important books.  The bigger issue was access.  Under Charlie Robinson, the BaltimoreCounty Public Library system adopted the philosophy of “Give ‘Em What They Want.”  They focused on providing increased numbers of the most popular titles to patrons – and this philosophy eventually expanded to include tapes and DVDs.  The benefit to libraries was increased circulation. At one point circulation numbers of the Baltimore County Public Library were topped only by the New York and the Los Angeles public library systems.

The benefit of this strategy is that it helped build loyalty to libraries among adult readers.  The problem is that by focusing on books that patrons already wanted, libraries de-emphasized their important role in the discovery of new books.

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State of America's Libraries Report 2012

Libraries continue to transform lives, despite the challenges they faced in 2011. Patron demand for ebooks increased just as publishers decided to limit sales to libraries or increase the price dramatically.  Budget cuts continued as the national economy  struggles toward recovery from the Great Recession. The American Library Association continued to play a leading role in the battle for privacy and intellectual freedom. Read the Top Ten List of 2011's most challenged books.

Press release: 2012 State of America’s Library Report shows free access to information in jeopardy

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http://www.gatesfoundation.org/learning/Documents/OpportunityForAll.pdf

Chart 1: Library users and public library access users as a percentage of the 

U.S. population 14 years and older

Libraries offer a technological lifeline to children and families in need. 

Although many different types of residents use public library computer and 

Internet services, libraries appear to be particularly effective in addressing the 

needs of families who still lack access elsewhere. But for libraries, millions of

Americans would not have reliable Internet access in a digital age when a 

connection is often needed to complete school assignments, apply for jobs, or 

secure government services. Overall, 44 percent of people in households living 

below the federal poverty line ($22,000 a year for a family of four) used public 

library computers and Internet access. Among young adults (14–24 years of age) 

in households below the federal poverty line, 61 percent used public library 

computers and Internet for educational purposes. Among seniors (65 and older) 

living in poverty, 54 percent used public library computers for health or wellness 

needs.

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http://libraries.pewinternet.org/2012/12/27/e-book-reading-jumps-print-book-reading-declines/

E-book Reading Jumps; Print Book Reading Declines

by Lee Rainie and Maeve Duggan

Findings

The population of e-book readers is growing. In the past year, the number of those who read e-books increased from 16% of all Americans ages 16 and older to 23%. At the same time, the number of those who read printed books in the previous 12 months fell from 72% of the population ages 16 and older to 67%.

Overall, the number of book readers in late 2012 was 75% of the population ages 16 and older, a small and statistically insignificant decline from 78% in late 2011.

The move toward e-book reading coincides with an increase in ownership of electronic book reading devices. In all, the number of owners of either a tablet computer or e-book reading device such as a Kindle or Nook grew from 18% in late 2011 to 33% in late 2012. As of November 2012, some 25% of Americans ages 16 and older own tablet computers such as iPads or Kindle Fires, up from 10% who owned tablets in late 2011. And in late 2012 19% of Americans ages 16 and older own e-book reading devices such as Kindles and Nooks, compared with 10% who owned such devices at the same time last year.

This move toward e-books has also affected libraries. The share of recent library users¹ who have borrowed an e-book from a library has increased from 3% last year to 5% this year.² Moreover, awareness of e-book lending by libraries is growing. The share of those in the overall population who are aware that libraries offer e-books has jumped from 24% late last year to 31% now.³

These latest figures come from a survey by the Pew Research Center’s Internet & American Life Project which was conducted on October 15-November 10, 2012 among 2,252 Americans ages 16 and older. The margin of error is plus or minus 2.3 percentage points.

Who reads e-books

In the book-reading population, those most likely to read e-books include those with college or graduate degrees, those who live in households earning more than $75,000, and those whose ages fall between 30 and 49.

The tables below, which show increases among various demographic groups, are based on those who say they had read a book in the past 12 months, not the full population of those ages 16 and older.

Who read books in the past 12 months

In the new Pew Internet survey 75% of Americans ages 16 and older said they had read a book in any platform in the previous 12 months. That is not statistically significantly different from the 78% who in late 2011 said in a survey they had read a book in the previous 12 months. Of them:

• 89% of the book readers said they had read a printed book. This translates into 67% of all those ages 16 and older.
• 30% of the book readers said they had read an e-book. This translates into 23% of all those ages 16 and older.
• 17% of the book readers said they had listened to an audio book. This translates into 13% of all those ages 16 and older.

All told, those book readers consumed a mean (average) of 15 books in the previous 12 months and a median (midpoint) of 6 books — in other words, half had read fewer than six and half had read more than six. That breaks down as follows:

• 7% of Americans ages 16 and older read one book in the previous 12 months
• 14% had read 2-3 books in that time block
• 12% had read 4-5 books in that time block
• 15% had read 6-10 books in that time block
• 13% had read 11-20 books in that time block
• 14% had read 21 or more books in that time block

E-book borrowing from libraries

This move toward e-books has also affected libraries. The share of recent library users who have borrowed an e-book from a library has increased from 3% last year to 5% this year.

Beyond that, there is growing public awareness that the vast majority of public libraries now lend e-books. In the entire population of those ages 16 and older, the number who are aware that libraries offer e-book loans increased from 24% last year to 31% now. At the same time, there has been a drop in the number of people who do not know whether their local library has an e-book borrowing program.  Now, 57% say they don’t know if their library offers e-books. Last year, 63% of those ages 16 and above did not know if their library offered e-books for borrowing.⁴

1. The way we defined recent library users changed between 2011 and 2012. In 2011, recent library users were those who had used a public library for at least one of eight activities in the previous twelve months. In 2012, we defined recent library users as those who had done one of the following things in the previous twelve months: visited a public library in person, gone on a public library website, or used a cell phone, e-reader or tablet to visit a public library website or access public library resources. ↩
2. The way we identified e-book borrowers has changed. In 2011, our question was addressed to those who had read e-books and the language was: In the past 12 months, have you used a public library to borrow or download an e-book?” This year the question was asked of all those who had used their library’s website in the past 12 months and the question language was: “In the past 12 months, have you used a public library website to borrow or download an e-book?” ↩
3. In 2011, this question was asked of those who do not read e-books or those who read e-books but do not borrow them from the library. The figure cited here for 2011 is converted to all those ages 16 and older. In the recent survey it was asked of all adults. ↩
4. In 2011, this question was asked of those who do not read e-books or those who read e-books but do not borrow them from the library. The figure cited here for 2011 is converted to all those ages 16 and older. In the recent survey it was asked of all adults. ↩

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http://www.nytimes.com/2011/05/20/technology/20amazon.html?_r=1&

E-Books Outsell Print Books at Amazon

In the latest chapter in the unfolding tale of the book evolution from ink to pixels, Amazon.com said Thursday that its customers now buy more e-books than print books.

Since April 1, Amazon sold 105 books for its Kindle e-reader for every 100 hardcover and paperback books, including books without Kindle versions and excluding free e-books.

“We had high hopes that this would happen eventually, but we never imagined it would happen this quickly,” said Jeff Bezos, Amazon’s chief executive, in a statement. “We’ve been selling print books for 15 years and Kindle books for less than four years.”

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Younger Americans’ Reading and Library Habits

by Kathryn Zickuhr, Lee Rainie, Kristen Purcell, Mary Madden and Joanna Brenner

Summary of findings

More than eight in ten Americans between the ages of 16 and 29 read a book in the past year, and six in ten used their local public library. At the youngest end of the spectrum, high schoolers in their late teens (ages 16-17) and college-aged young adults (ages 18-24) are especially likely to have read a book or used the library in the past 12 months. And although their library usage patterns may often be influenced by the requirements of school assignments, their interest in the possibilities of mobile technology may also point the way toward opportunities of further engagement with libraries later in life.

The Pew Research Center’s Internet & American Life Project has taken a special look at readers between the ages of 16 and 29 because interest in them is especially high in the library world and the publishing world. This report examines how they encounter and consume books in different formats. It flows out of a larger effort to assess the reading habits of all Americans ages 16 and older as e-books change the reading landscape and the borrowing services of libraries.¹

The main findings in this report, including all statistics and quantitative data, are from a nationally-representative phone survey of 2,986 people ages 16 and older that was administered from November 16-December 21, 2011. This report also contains the voices and insights of an online panel of library patrons ages 16-29 who borrow e-books, fielded in the spring of 2012.

Among the main findings:

• 83% of Americans between the ages of 16 and 29 read a book in the past year. Some 75% read a print book, 19% read an e-book, and 11% listened to an audiobook.
• Among Americans who read e-books, those under age 30 are more likely to read their e-books on a cell phone (41%) or computer (55%) than on an e-book reader such as a Kindle (23%) or tablet (16%).
• Overall, 47% of younger Americans read long-form e-content such as books, magazines or newspapers. E-content readers under age 30 are more likely than older e-content readers to say that they are reading more these days due to the availability of e-content (40% vs. 28%).
• 60% of Americans under age 30 used the library in the past year. Some 46% used the library for research, 38% borrowed books (print books, audiobooks, or e-books), and 23% borrowed newspapers, magazines, or journals.
• Many of these young readers do not know they can borrow an e-book from a library, and a majority of them express the wish they could do so on pre-loaded e-readers. Some 10% of the e-book readers in this group have borrowed an e-book from a library and, among those who have not borrowed an e-book, 52% said they were unaware they could do so. Some 58% of those under age 30 who do not currently borrow e-books from libraries say they would be “very” or “somewhat” likely to borrow pre-loaded e-readers if their library offered that service.

Among those in this under-30 age group, three distinct clusters emerge: high schoolers (ages 16 and 17), college-aged young adults (ages 18-24), and early-career adults (ages 25-29):

• High schoolers (ages 16-17) are especially reliant on the library for their reading and research needs. They are more likely than other age groups to have used the library in the past year, especially to have checked out print books or received research assistance. In addition, they are more likely than others to get reading recommendations at the library. However, despite their greater use of their local public library, high schoolers are less likely than older age groups to say that the library is important to them and their family. Just over half consider the library “very important” or “somewhat important” to them and their families, compared with roughly two-thirds of older Americans. At the same time, these high school-aged respondents do offer some clues as to what other roles the library could play in their lives. While generally as likely to own e-book reading devices as older Americans, high schoolers are significantly more likely to say that they would be interested in checking out pre-loaded e-readers from their local public library if this service was offered.
• College-aged adults (ages 18-24) show interesting shifts in their reading habits compared with high schoolers (ages 16-17). They have the highest overall reading rate of any age group, and exhibit an increased interest in e-books and audiobooks compared with younger readers. College-aged adults are more likely than high schoolers to purchase their books, but are also more likely to borrow books from friends and family.
• Adults in their late twenties (ages 25-29) exhibit different patterns when compared with younger age groups. They are less likely to have read a book in the past year, and those who do read books are more likely to have purchased their most recent book. Yet, even as their reliance on their local public library dips, adults in their late twenties start to express a greater appreciation for libraries in general; almost three-quarters say that the library is important to them and their families.

General reading habits

According to our December 2011 national survey, Americans under age 30 are more likely than older adults to do reading of any sort (including books, magazines, journals, newspapers, and online content) for work or school, or to satisfy their own curiosity on a topic. About eight in ten say they read for these professional or educational reasons, more than older age groups. And about three-quarters of younger Americans say they read for pleasure or to keep up with current events.²

Some 78% of Americans ages 16 and older had read at least one book in any format in the previous 12 months, including 83% of those under age 30.³ High schoolers (ages 16-17) and college-aged adults (ages 18-24), along with adults in their thirties, are especially likely to have read a book in the past year, while adults ages 65 and older are the least likely to have read a book in that time span.

Looking at book reading by format, we find that 72% of Americans read at least one print book in the past year; 16% read at least one e-book; 11% listened to at least one audiobook. Additionally, some general patterns by age group emerged:

• There are few differences between readers under age 30 and older adults when it comes to reading books in print, although readers over age 30 are slightly more likely to have read a print book in the past year than those ages 16-29 (93% vs 90%).
• High school-aged readers (ages 16-17), along with readers over 65, are lesslikely than other age groups to have read an e-book in the past year.
• Readers in their late twenties (ages 25-29) are somewhat more likely than other age groups to have listened to an audiobook.

As shown in previous reports, e-book reading is not confined to dedicated e-reading devices, such as e-readers or tablets.⁴ This is especially true among younger e-book readers. In fact, a majority of e-book readers under age 30 consume their e-books on a desktop or laptop computer; the second most popular method is by cell phone (41% read their e-books this way). Some 23% of e-book readers ages 16-29 read e-books on an e-reader like a Kindle or Nook, and just 16% read e-books on a tablet computer.

Among Americans who read a book in any format in the past year, 45% say they read a book “yesterday.” Looking more closely at format choice, those on the youngest and oldest ends of the spectrum—high schoolers, college-aged adults, and those ages 65 and older—are more likely than other age groups to say that they read a print book on the day prior to the survey.⁵ By comparison, adults in their late twenties, thirties, and forties are more likely to say that the book they read yesterday was in an e-book or audiobook format.

How e-content has affected younger Americans’ reading habits

Overall, 43% of Americans (and 47% of those between the ages of 16 and 29) read long-form e-content such as books, magazines or newspapers. Some 30% of these e-content readers (including 40% of those under age 30) say that they now spend more time reading than they used to due to the availability of e-content. Some 28% of e-content readers over age 30 say they are reading more now.

Many respondents from our online panel of young e-book borrowers discussed how they read more because of the increased availability of e-content. “I am reading more now that I have purchased an e-reader,” a college-aged panelist wrote. “I find that by having an e-reader I have developed a habit of reading in my spare time (it’s very convenient to take my e-reader with me) and I am discovering more books to read on my device,” he said. Other respondents mentioned how they read more books while traveling since they began reading e-books, or how they could read a few pages on their phone while waiting in line or between classes.

However, the young respondents on our e-book borrowing panel did not all enjoy reading e-books on every device at their disposal. A college-aged panelist wrote that while he uses his gadgets for web browsing and other activities, he only reads books on his e-reader—“I don’t like to read on computer screens similar to my tablet and computer monitors.” And many panelists did not necessarily prefer e-books to print in the first place, as a respondent in her late twenties described: “I am a very reluctant technology user. I only occasionally request e-books, as I prefer the overall experience of reading an actual book. It somehow feels more warm and personal.”

When to borrow, when to buy

When we asked book readers in our national survey how, in general, they prefer to get their books, we found that a majority of print readers (54%) and readers of e-books (61%) say they prefer to purchase their own copies of these books rather than borrow them from somewhere else. In contrast, just one in three audiobook listeners (32%) prefer to purchase audiobooks they want to listen to, while 61% prefer to borrow them. There were few differences in preferences between readers of different age groups. “It mainly depends on availability at the library and how badly I want to read the book ‘right now,’” and online panelist told us. “If the queue for the library e-book is too long, I’ll just buy it. If it’s a reference book that I’m only using temporarily, I’ll borrow it, but if it’s something that I foresee needing in the future, I’ll buy.”

We also queried book readers in our national survey how they had obtained the most recent book they read (in any format). About half (48%) of readers said they had purchased their most recently read book, 24% said they had borrowed it from a friend or family member, and 14% said they borrowed it from a library.

High-school-aged readers were more likely to have borrowed the last book they read from the library than they are to have bought it, a pattern that soon reverses for older adults—almost six in ten readers in their late twenties said they had purchased their last book. And while a plurality of college-aged readers (ages 18-24) purchased the last book they read, they are still more likely than many other age groups to have borrowed the last book they read from a friend.

Among e-book readers, there are no statistically significant differences between those ages 16-29 and those over age 30 regarding where they first turn for e-books; some 78% of e-book readers under age 30 look for e-books first at an online bookstore (compared with 75% of those over 30), while 16% of younger readers look first at the public library (compared with 11% of older respondents).

By contrast, our online panel of e-book borrowers usually preferred to borrow books, and were very particular about which books they chose to purchase. Purchased print books were often referred to as investments of sorts, chosen in order to re-read, share with others, or pass on to one’s children. “I only buy brand new print books if it’s a series I collect, or a book that has special meaning,” a college-aged panelist in a large metro area wrote. “I buy e-books if it’s a book that I’m looking forward to but not necessarily one that I need to add to a collection.” He added that with certain series, such as Harry Potter andGames of Thrones, he would sometimes purchase both the print and e-book editions.

Library use

According to our national survey, some 56% of all Americans ages 16 and older have used the library in the past year, including 60% of those under age 30:

• 40% of those ages 16 and older used the library for research (including 46% of those under age 30)
• 36% borrowed books in any format (including 38% of those under age 30)
• 22% used the library to borrow newspapers, magazines, or journals (including 23% of those under age 30)

As shown in the table below, there are many striking differences across age groups. For instance, 72% of high schoolers (ages 16-17) used the library in the past year, making them by far the most likely age group to have done so. Adults ages 65 and older were the least likely to have used a library for any reason, with about half (49%) having done so in the past 12 months.

High schoolers were also most likely to have used the library for research purposes—55% used the library for research in the past year, compared with 40% of all Americans. And these 16-17 year-olds also led all other age groups in borrowing books, especially print books: 65% of high schoolers who read a print book in the past year had checked one out from a public library in that time period, compared with 48% of all print readers.

Yet while high schoolers led all other age groups in library use, their appreciation for these library services does not follow suit; almost half (45%) of high schoolers—and 37% of college-aged adults—say that the library is not important or “not too important” to them and their family.

How library patrons’ habits have changed since they began borrowing e-books

Younger e-book borrowers in our online panel had mixed views on how e-book borrowing had affected their library habits. A high school-aged rural respondent, for instance, wrote that since she started borrowing e-books, “I tend to go to the physical branch less often because if I can borrow a book in digital format, I can start reading it faster.” Another panelist wrote that while he preferred borrowing e-books to print books, he would visit the library when that was not possible: “I go to the library branch to search for books that I can’t get online, and I also go there to do some reading and discover any new books that the library has gotten in.”

Not everyone has seen an effect on their reading habits. “Nothing has changed so far. Even if I can borrow e-books from home I would still like to go and visit the library,” a woman in her late twenties told us. “There are many services and events provided by the library that I would like to be a part of.” Another wrote, “I pretty much got my Kindle only because the library started offering e-books to check out. I still love books in print and will pick a print book over an e-book if I have the option . . . I would say I go to the library only a slightly less than I used to.”

Very few young panelists said that they would like to see e-books replace print books entirely. “As much as I love using my Kindle, I would find it devastating if the library were to dramatically reduce its print collection,” a respondent in her late twenties told us, adding, “I love the feel of physical books.” Another panelist wrote: “Though e-books are important, we must keep an emphasis on our physical libraries as a community space and option for lower income and lower education neighborhoods who may not have access or knowledge of e-book devices and e-book use.”

Library patrons’ experiences with e-book borrowing

How they find out about e-books

The patrons who participated in our online panel generally said they had learned about e-book lending at either their library’s physical branch or through direct online communication from the library. Others simply noticed the option for e-books in online catalogues by chance. “I think I found out only because I regularly visit my library’s website to reserve books and search the catalog. I don’t think I ever saw it advertised anywhere,” another panelist in her late twenties wrote. “Maybe they could send out a mailer to let people know?”

Finally, many had been unaware of whether or not their library offered e-books, but started seeking out information on e-book borrowing once they had purchased an e-reader (or were thinking of getting one). “When we thought about purchasing an e-reader, we researched [on the library’s website] to see if they supported e-readers,” a panelist in his late twenties said.

The checkout process

Overall, our younger online panelists found their libraries’ e-book check-out process to be relatively painless; although that is not to say they didn’t have suggestions for improvement. “The app is very easy to use and hassle free,” a college-aged panelist wrote. “I like that I can read on my phone or iPad, and my page will sync across devices automatically.” Many reported that they had no trouble searching for books in the system (although browsing was a different matter).

At the same time, some panelists were frustrated with the multiple log-in screens they are required to navigate when checking out e-books. “It would really be nice if we could check out and download in a few steps, rather than 6+ steps,” a college-aged respondent suggested. “It’s confusing for all the different devices and it would be nice if the process was the same for a Kindle, Nook, iPad, laptop, etc.”

Non-e-book borrowers

In our national survey, we also asked people who do not borrow e-books, including those who do not read them in general, whether they would be interested in certain resources at their local public library. These included classes on how to use e-readers and tablets, classes on how to borrow e-books from the library, and the ability to borrow e-readers pre-loaded with books they wanted to read.

The younger respondents in our national survey were as interested in classes on e-readers and e-book borrowing as older respondents, but they were particularly intrigued by the prospect of borrowing pre-loaded e-readers:

• 58% of those under age 30 who do not currently borrow e-books from libraries—including 60% of high schoolers and college-aged adults—say they would be “very” or “somewhat” likely to borrow an e-reading device pre-loaded with a book they wanted to read (compared with 46% of all respondents).
• 33% of those under age 30 say they would be “very” or “somewhat” likely to take a library class on how to download e-books onto handheld devices (compared with 32% of all respondents).
• 31% of those under age 30 say they would be “very” or “somewhat” likely to take a course at a library in how to use an e-reader or tablet computer (compared with 31% of all respondents).

1. All reports in this series can be found at: http://libraries.pewinternet.org" ↩
2. For more information about Americans’ reading habits, including e-reading habits, see “The rise of e-reading” (2012).http://libraries.pewinternet.org/2012/04/04/the-rise-of-e-reading/ ↩
3. This includes print books, e-books, and audiobooks. ↩
4. “The rise of e-reading” (2012), Part 4:http://libraries.pewinternet.org/2012/04/04/part-4-the-state-of-e-book-reading ↩
5. As the national 2011 survey was in the field from November 16-December 21, 2011, the number of college-aged students who said they were reading a book “yesterday” may be influenced by final exams and holiday breaks. ↩